Shipping policy

Shipping policy

UK delivery

Rossi currently delivers to addresses within the United Kingdom.

Dispatch times

We aim to dispatch orders within [CONFIRM NUMBER] working days of receiving your order. Working days are Monday to Friday, excluding bank holidays.

If we anticipate a delay, we will contact you using the details supplied at checkout.

Delivery services and charges

We use Royal Mail tracked delivery. Available delivery options and charges are displayed at checkout before you pay.

Standard delivery: £4.99 — estimated 3–5 business days after dispatch.

Express delivery: £6.99 — estimated 1–2 business days after dispatch. 

Delivery estimates run from dispatch unless stated otherwise. They are estimates rather than guarantees. Some remote locations may take longer.

Tracking your order

Once your order has been dispatched, we will send a dispatch confirmation with tracking details where available.

Delivery details

Please check your delivery address carefully before placing your order. If you notice an error, email rossisupport@gmail.com promptly. We will try to update the address before dispatch, but changes may not be possible once the parcel has been sent.

Delayed, missing or damaged parcels

If your order does not arrive within the estimated delivery period, or arrives damaged, contact rossisupport@gmail.com with your order number.

We will investigate with the delivery provider and arrange an appropriate resolution. Your parcel remains our responsibility until it is delivered to you or someone you nominate to receive it.

Unless we agree otherwise with you, orders will be delivered within 30 days of order acceptance. Your statutory rights apply if we fail to deliver within the agreed timeframe.

Returns

For information about returning an item, please see our Return and refund policy.