Refund policy

Returns and refunds

We want you to be happy with your Rossi purchase. For help with a return, contact rossisupport@gmail.com, quoting your order number.

Changing your mind

You can cancel your order without giving a reason within 14 days of the day after you receive your goods. If your order arrives in separate deliveries, this period starts the day after the last item arrives.

To cancel, email us with a clear statement that you wish to cancel. You must send the items back within 14 days of telling us.

Return items to:

Rossi
2/1 40 Carlton Place , Glasgow G5 9TW

You are responsible for return postage when changing your mind. We recommend keeping proof of postage.

Trying on your shirt

You may inspect and try on your shirt as you would in a shop. Please handle it carefully and return any packaging and tags where possible.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the shirt’s nature, characteristics and fit, such as wearing it beyond trying it on or washing it.

Refunds

We will refund you using your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

When you cancel your entire order, we will also refund the original standard delivery charge. If you selected a more expensive delivery service, we will refund the equivalent standard delivery cost.

Your bank or payment provider may take additional time to display the refund.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or incorrect, contact us so we can help. Include your order number and, where helpful, photographs.

We will cover reasonable return postage costs for faulty or incorrect items. Your legal rights to a refund, repair or replacement apply independently of our change-of-mind returns period.

Exchanges

If you would prefer another size or shirt, contact us to discuss availability.

This policy does not affect your statutory rights.